Why should an organization utilize a Digital Workforce in their digital transformation and how can they create one? Organizations that have implemented Digital Workers have experienced increased efficiency and productivity, reduced costs, and improved user services. Using technologies like Robotic Process Automation and Conversational AI can provide a framework in delivering this new workforce.

Robotic Process Automation (RPA)

Robotic Process Automation (RPA) revolutionizes traditional workflows by automating repetitive, rule-based tasks typically performed by humans. RPA software, or "Digital Workers," mimic human actions to interact with digital systems and applications, executing tasks like data entry, document processing, and system integration.

RPA's versatility extends beyond simple task automation. Advanced RPA systems leverage artificial intelligence and machine learning to handle unstructured data, adapt to changing conditions, and make decisions autonomously. This cognitive automation capability enables RPA to tackle more complex processes, driving greater productivity and innovation.

By offloading mundane tasks to Digital Workers, employees can focus on higher-value activities that require creativity, problem-solving, and human judgment. This not only boosts productivity but also enhances job satisfaction and employee engagement.

Key Benefits to RPA

• Accelerates digital transformation
• Is highly scalable
• Increases productivity and efficiency
• Provides greater security
• Allows the human workforce to concentrate on more impactful tasks

Conversational AI - Virtual Agents (VA)

Virtual agents are digital entities designed to interact with humans in a manner that simulates real conversation. Utilizing artificial intelligence and natural language processing, virtual agents engage users in dialogue, offering assistance, information, or entertainment across various platforms such as websites, messaging apps, and virtual reality environments.

These agents can range from simple chatbots programmed to answer frequently asked questions to sophisticated virtual assistants capable of understanding context, learning from interactions, and executing tasks autonomously. Virtual agents are employed in customer service, healthcare, education, and numerous other sectors to streamline processes, enhance user experiences, and provide round-the-clock support.

Advancements in Machine Learning and AI algorithms continue to refine virtual agents, enabling them to handle increasingly complex inquiries, personalize interactions, and adapt to users' preferences over time. As virtual agents become more ubiquitous, their ability to mimic human-like conversation while efficiently fulfilling various roles continues to evolve, reshaping how individuals engage with technology in their daily lives.

Key Benefits to Virtual Agents

• Virtual Agents are available 24 x 7 x 365
• Virtual Agents can help users resolve their issues without passing the issue to a help desk
• Frees up the Human workforce to handle more complex queries and issues
• Lower cost to handle user requests
• Shorter wait and resolution times

OM Group provides a comprehensive list of Automation Services and uses the industry’s top platforms to ensure our clients are able to maximize the benefits of their Automation solutions.